Shipping policy

Age & Legal Eligibility

  • You must be 21 years of age or older to purchase or receive alcoholic beverages from Drip Liquor.
  • By using this website or placing an order, you confirm that you meet this age requirement.
  • All shipments containing alcohol are labeled “Adult Signature Required.”
  • The carrier will require:
    • A valid government-issued photo ID
    • An adult (21+) signature at delivery

Shipping Origin

  • All orders are shipped from our facility in Hanover Park, Illinois, unless exceptional circumstances require an alternate fulfillment location.

Shipping Destinations & Restrictions

  • We do not ship to the following states:
    • Massachusetts (MA)
    • Tennessee (TN)
    • Utah (UT)
    • West Virginia (WV)
  • This list is not comprehensive and may change due to evolving alcohol shipping regulations.
  • Customers outside Illinois are responsible for confirming that alcohol shipments are permitted in their state and local jurisdiction.

We do not ship to:

  • PO Boxes
  • APO/FPO addresses
  • International destinations
    (All shipments are within the United States only.)

Shipping Methods, Costs & Insurance

  • We offer ground and air shipping options.
  • Shipping costs are calculated based on:
    • Total order weight
    • Number of packages
    • Selected shipping method
  • All shipping fees include packaging materials.
  • Optional shipping insurance is available upon request for an additional fee.

Next Day Air / Express Orders

  • Must be placed by 2:00 PM Central Time (CST/CDT).

Order Processing & Shipping Timeframes

  • Orders placed Monday through Friday typically ship within 3–5 business days.
  • Orders placed after business hours on Friday or during weekends will ship 3–5 business days starting the following Monday.
  • We do not ship or deliver on Saturdays or Sundays.

Weather, Temperature & Handling Considerations

  • Alcohol is highly sensitive to temperature.
  • Even on mild days, delivery vehicles may exceed 90°F, which can cause:
    • Cork movement
    • Leakage
    • Label damage
  • Certain products may be adversely affected within hours of exposure to extreme heat or cold.

To help protect your order:

  • During periods of extreme weather, shipments may be delayed or scheduled earlier in the week.
  • For ground shipments to hot or cold regions, we may:
    • Recommend faster shipping, or
    • Request acknowledgment of weather-related shipping risks.

Due to the nature of alcohol products, returns or refunds cannot be accepted for items showing signs of heat or cold damage.

Delivery & Address Policies

  • An adult (21+) must be present to receive and sign for the delivery.
  • Delivery addresses cannot be changed once an order has shipped.
  • If necessary, packages may be:
    • Held at the carrier’s location for pickup, or
    • Returned for reshipment (additional shipping fees may apply)

Missing, Damaged, or Stolen Packages

  • Drip Liquor is not responsible for packages reported stolen after confirmed delivery by the carrier.
  • For missing or damaged items, customers must provide:
    • Clear photographic evidence of the original packaging and contents
  • Refunds or replacements cannot be issued without proper documentation.
  • Any refund or store credit issued will be determined at the discretion of Drip Liquor.

Unavailable Items

  • If an item becomes unavailable:
    • A refund will automatically be issued for the unavailable item
    • Remaining items in the order will still be shipped
  • Once a refund has been processed, no substitutions or order cancellations may be requested.

Older & Vintage Products

  • We maintain temperature-controlled storage and ensure full provenance whenever possible.
  • In line with industry standards, Drip Liquor cannot be held responsible for products that are more than five years past their most recent vintage.

In-Store Pickup Policy

  • In-store pickup orders must be collected by the person who placed the order.
  • Customers must present:
    • A valid government-issued photo ID
    • The credit card used for the purchase

Personal Use & Legal Responsibility

  • All products sold are intended for personal consumption only and not for resale.
  • Customers are responsible for complying with all applicable federal, state, and local laws regarding the purchase and receipt of alcohol.